Terms and Conditions

By creating an account, embedding the widget, or otherwise using the Service, you agree to be bound by these terms. If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” means both you and the organization. If you do not agree to these terms, do not use the Service.

You must be at least 18 years old to use the Service.

Whydeck lets you create studies that run AI-led interviews with visitors to your website through an embeddable widget, and collects, stores, and analyzes the responses in a dashboard. We may add, change, or remove features at any time.

You are responsible for keeping your login credentials confidential and for everything that happens under your account. Provide accurate account information and keep it up to date. Tell us promptly if you suspect unauthorized use of your account. We are not liable for loss caused by unauthorized use of your credentials.

You retain ownership of the content you put into the Service and the responses collected through your studies (“Your Content”). You grant us a worldwide, non-exclusive license to host, store, process, transmit, and display Your Content as needed to provide and improve the Service, including passing it to the service providers we use to run Whydeck (such as hosting and AI model providers).

You are solely responsible for Your Content and for your use of the widget on your own sites. In particular, you are responsible for: having the right to embed the widget where you embed it; giving your respondents any notices and obtaining any consents required by applicable law (including privacy and data-protection law); not collecting data you are not permitted to collect; and ensuring Your Content is lawful and does not infringe anyone’s rights. We act on your instructions in collecting responses on your behalf; the legal relationship with your respondents is yours.

Interviews are conducted, and analyses are generated, by artificial intelligence. AI output can be inaccurate, incomplete, or misleading, and may not reflect what respondents actually said or meant. It is provided for your information only and is not professional advice of any kind. You are responsible for reviewing AI output before relying on it and for any decision you make based on it.

You agree not to:

• use the Service for anything unlawful, harmful, or deceptive;
• upload or collect content that is illegal, infringing, or that you have no right to;
• interfere with or disrupt the Service, probe or test its security, or access it by any means other than the interfaces we provide;
• reverse engineer, copy, or resell the Service, or use it to build a competing product;
• circumvent usage limits, or use the Service to send spam or to harass anyone.

We may suspend or terminate accounts that we reasonably believe violate this section.

The Service — including its software, design, and branding — belongs to us or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use it in accordance with these terms. If you send us feedback or suggestions, we may use them without restriction or compensation.

Parts of the Service may currently be offered free of charge. We may introduce fees, change pricing, or change what is included in a plan at any time. We will give reasonable notice before charging for something that was previously free, and you can stop using the Service instead of paying.

We do not guarantee that the Service will be uninterrupted, error-free, or available at any particular time. We may modify, suspend, or discontinue all or part of the Service at any time; where reasonably practicable, we will give notice before discontinuing it entirely. You are responsible for keeping your own copies of anything you cannot afford to lose — we do not guarantee the retention or recoverability of data.

The Service depends on third-party providers (for example hosting infrastructure and AI model providers), and the widget runs on websites we do not control. We are not responsible for third-party services or for the sites on which you embed the widget.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access immediately if you breach these terms or if your use creates risk or possible legal exposure for us, and otherwise on reasonable notice. On termination, your license to use the Service ends and we may delete Your Content after a reasonable period. Sections that by their nature should survive termination (including sections 4, 5, 7, and 12–15) survive.

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will meet your requirements or that its output will be accurate or reliable.

To the maximum extent permitted by law: (a) we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, however caused and under any theory of liability; and (b) our total aggregate liability for all claims relating to the Service is limited to the greater of the amounts you paid us for the Service in the 12 months before the claim arose, or USD 50.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, such as liability for willful misconduct or gross negligence.

You will defend and indemnify us against claims, damages, and costs (including reasonable legal fees) arising out of Your Content, your use of the Service, your violation of these terms or of applicable law, or claims brought by your respondents in connection with your studies.

These terms are governed by the laws of Sweden, without regard to its conflict-of-law rules. Disputes arising out of or relating to these terms or the Service are subject to the exclusive jurisdiction of the ordinary courts of Sweden. If you are a consumer, this does not deprive you of mandatory protections of the law of the country you live in.

We may update these terms from time to time. If a change is material, we will give notice — for example on this page, in the app, or by email — before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated terms. The “Last updated” date above always reflects the current version.

These terms are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest remains in effect. Our not enforcing a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these terms? Reach us through the support page.